Direct TV

[ricky023]

These people have been a bad choice since I let my package get down to basic because of cost. Over the last 2 months I have only been able to watch 3 but no more than 5 channels out of my package. I always have that 771 error code. I called them about fixing my problem so I could have all my channels available. They said they would come out and fix it at a cost of 49.00 to me. I ask even the money I pay for to get the channels and your going to charge me more money to watch what I am paying for. They simply said yes if you want it fixed you will have to pay us. Well this morning i called my local cable company got the expanded package with the SEC network and all the channels looks to be about 80 channels for only 2/3 cost of what I was paying Direct TV to begin with. Lordy, those people will rip off a man if he is not business savvy in today's' world. I just if others have these type problems with them? RTR!

[pmull]

Ricky I think Direct TV, Dish and Cable TV companies will try to rip off there Mother if they can. I have Charter Cable for TV, internet and phone. I like their service but hate their pricing structure and customer service. They offer a low cost start up fee and jack the price up every year. I get on the phone and threaten to quit and they made me a new deal. I do not know how they stay in business doing this. Some people just take it I guess. They want to make as much off of each customer as they can. My suggestion is to call and complain, threaten to quit and be a total jerk because that is what works. In the end they will work with you to find a reasonable price plan before they let you quit.

[ricky023]

Ricky I think Direct TV, Dish and Cable TV companies will try to rip off there Mother if they can. I have Charter Cable for TV, internet and phone. I like their service but hate their pricing structure and customer service. They offer a low cost start up fee and jack the price up every year. I get on the phone and threaten to quit and they made me a new deal. I do not know how they stay in business doing this. Some people just take it I guess. They want to make as much off of each customer as they can. My suggestion is to call and complain, threaten to quit and be a total jerk because that is what works. In the end they will work with you to find a reasonable price plan before they let you quit.

OK since I am going back to cable tomorrow I will use this thought next time I have a problem. Shoot I ain't suppose to mean to nobody but i guess even a preacher has a harsh side when it comes to some things, ooopppsss or should I? lol, RTR!

[SUPERCOACH]

There's nothing wrong with politely stating your position and telling them that their price is too high and you are switching to another service, even for a preacher.  It is up to them to give you a reasonable price if they want to keep you as a customer.  "Behold, I send you forth as sheep in the midst of wolves: be ye therefore wise as serpents, and harmless as doves."

I am also with DirecTV.  I fall into the camp of those that just take it.  I don't want to have to call them and deal with that nonsense all the time.  They were going to charge me $49 to come out and upgrade my dish so they could give me the free Genie receiver.  I declined because I thought it was a scam.  I now see that there actually is a different dish that you have to use with the Genie, but I never called them back.  It really frustrates me that I get junk mail from them everyday saying that I can get a free Genie, free installation, free this, free that, etc. if I am a new customer.  But for a loyal customer who signed up with them back in the mid 90's when they first started, I have to pay the $49 installation fee.

[pmull]

I usually start my pitch with I want that special price you are advertising on the internet and in the mail. Their response is that is only for new customers. I ask them why a new customer is more valuable to them than a 20 year customer. We politely bicker back and forth and they tell me what their best offer is. I tell them no and to terminate my service. Once you do that they transfer you to a supervisor whose job is to keep you as a customer. I using end up satisfied but it is a hassle and I understand why people do not like doing it.

I use Charter so I always bring up AT&T U-verse is begging for my business. Those people mail, call and go door to door in my neighborhood. 

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