Crimson Red Sports

These people have been a bad choice since I let my package get down to basic because of cost. Over the last 2 months I have only been able to watch 3 but no more than 5 channels out of my package. I always have that 771 error code. I called them about fixing my problem so I could have all my channels available. They said they would come out and fix it at a cost of 49.00 to me. I ask even the money I pay for to get the channels and your going to charge me more money to watch what I am paying for. They simply said yes if you want it fixed you will have to pay us. Well this morning i called my local cable company got the expanded package with the SEC network and all the channels looks to be about 80 channels for only 2/3 cost of what I was paying Direct TV to begin with. Lordy, those people will rip off a man if he is not business savvy in today's' world. I just if others have these type problems with them? RTR!

Ricky I think Direct TV, Dish and Cable TV companies will try to rip off there Mother if they can. I have Charter Cable for TV, internet and phone. I like their service but hate their pricing structure and customer service. They offer a low cost start up fee and jack the price up every year. I get on the phone and threaten to quit and they made me a new deal. I do not know how they stay in business doing this. Some people just take it I guess. They want to make as much off of each customer as they can. My suggestion is to call and complain, threaten to quit and be a total jerk because that is what works. In the end they will work with you to find a reasonable price plan before they let you quit.

OK since I am going back to cable tomorrow I will use this thought next time I have a problem. Shoot I ain't suppose to mean to nobody but i guess even a preacher has a harsh side when it comes to some things, ooopppsss or should I? lol, RTR!

There's nothing wrong with politely stating your position and telling them that their price is too high and you are switching to another service, even for a preacher.  It is up to them to give you a reasonable price if they want to keep you as a customer.  "Behold, I send you forth as sheep in the midst of wolves: be ye therefore wise as serpents, and harmless as doves."

I am also with DirecTV.  I fall into the camp of those that just take it.  I don't want to have to call them and deal with that nonsense all the time.  They were going to charge me $49 to come out and upgrade my dish so they could give me the free Genie receiver.  I declined because I thought it was a scam.  I now see that there actually is a different dish that you have to use with the Genie, but I never called them back.  It really frustrates me that I get junk mail from them everyday saying that I can get a free Genie, free installation, free this, free that, etc. if I am a new customer.  But for a loyal customer who signed up with them back in the mid 90's when they first started, I have to pay the $49 installation fee.

I usually start my pitch with I want that special price you are advertising on the internet and in the mail. Their response is that is only for new customers. I ask them why a new customer is more valuable to them than a 20 year customer. We politely bicker back and forth and they tell me what their best offer is. I tell them no and to terminate my service. Once you do that they transfer you to a supervisor whose job is to keep you as a customer. I using end up satisfied but it is a hassle and I understand why people do not like doing it.

I use Charter so I always bring up AT&T U-verse is begging for my business. Those people mail, call and go door to door in my neighborhood.