|
Title: AT T Doubles Down on Upgrade Fees - Rated Last in Customer Service Post by: Coach Hank Crisp on February 11, 2012, 08:15:06 AM http://www.cultofandroid.com/4079/att-doubles-down-on-upgrade-fee-reminds-us-why-theyre-last-in-customer-satisfaction/?utm_campaign=twitter&utm_medium=twitter&utm_source=twitter
Quote Starting Sunday AT&T customers will be faced with a $36 fee for upgrading to a new device. This is a 100% increase from the current fee of $18! You ask yourself why, why would AT&T impose a 100% increase on a fee so outlandish that the majority of carriers wave? I say it’s to make up for the 4 billion dollar loss they took on the failed T-Mobile merger. They say it’s because: “Wireless devices today are more sophisticated than ever before. And because of that, the costs associated with upgrading to a new device have increased and is reflected in our new upgrade fee,” “This fee isn’t unique to AT&T and this is the first time we’re changing it in nearly 10 years.” The failed merger was because the FCC blocked it! Now it is costing everyone more! |